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FAQs

Welcome to our Frequently Asked Questions page, here we try to cover the various aspects of your device from turning it on to what to do if your device gets wet

The following video will guide you on this query.

 

The following video will guide you on the hardware features on the Archos 97B Titanium android tablet.

 

The following video will guide you on how to turn on/off the Archos 97B Titanium tablet.

 

The following video highlights how to connect your tablet to a wireless network, such as, your home network?

 

The following video will guide you on how to download an app on the Archos 97B Titanium tablet.

 

The following video will guide you on how to tidy up apps on the Archos 97 Carbon tablet.

 

The following video will guide you on this query. 

 

Some users think that their tablet is broken when it is simply that the touchscreen has not been calibrated. You can calibrate the touchscreen from Apps > Settings > About Device > Repair & Formatting > Touchscreen Calibration. Follow the onscreen guide there.

First, update the firmware on the device.

Then try connecting again after it is updated.

Check that your Wifi router/modem is working correctly – try it with another Wifi device, for example, a friend’s laptop.

Check your WiFi router/modem documentation to see if it has a pairing button that needs to be pressed. Some modems have such a button that must be pressed the first time you try to make a WiFi connection with a new device.

Make sure that you are relatively close to the modem/router when make your first connection. Later you can test to see how far away you can still get a wifi signal.

Try connecting to a friend's WiFi access point (one that uses a different modem) to see if reacts the same way. If it connects, then you know that you should set your WiFi router/modem with similar parameters.

Turn off the Wifi on the tablet and then turn it back on again. Go to Apps > Settings and flip the Wi-Fi switch to OFF. Wait until the right side of the screen says wifi off, then reflip the switch to ON and wait a moment. Your WiFi access point should show up as an item below this. You should then be able to connect to your network. As part of connecting to your network, if you have to enter a password (an security code of type WEP or WPA) be very careful that you do not confuse a 1 and I (one and letter “I”), a 0 and O (zero and letter “O”), or U and V. These are common mistakes. When entering a security code for your WiFi access, check the box “Show password” which will allow you to see exactly what you are typing in. This will avoid any mistakes.

Google Play keeps track of which programs you purchased and will let you redownload them at anytime from the My Apps section. You can find the my apps section at any time from within the Google Play app by pressing the arrow icon in the top right of the screen.
Yes, from Google Play you can install an app called Kingsoft for free which gives you the capabilities to produce word documents, spreadsheets and even construct presentations. It even has google drive integration so you can pickup and share your files on the cloud.
It is more cost efficient to replace the device than it is to repair the screen.
If for some reason the device stalls or hangs while using an app, a dialogue box will be appear asking do want the device to wait to resolve the issue while still leaving the application open or to close the application instantly. You can choose either option, sometimes it is better to wait and let the device try to resolve the problem. If the issue still persists then it is better to close the application and then open it again. The device should then be performing satisfactorily. If the device is still stalls, then it is best to reboot the machine.
The tablet device can be rebooted by simply turning off and then turning the device back on again.
This depends on the publisher and their instructions on same should be obtained from their websites.
All required accessories can be purchased via the eLearning Services website or from any computer shop.
Each tablet device can be insured for a monthly fee. Please see further details on this item under our Support section. Should your device be stolen and not be insured, then it will have to be replaced at your cost.
In the unlikely event that there is a problem with your device, the ICT coordinator in your school should be first contacted. They in turn will examine the device and contact a representative from eLearning Services about the device and make arrangements for it to be repaired/replaced.
To have any hope of recovery, you have to work fast. The steps listed in this query are no guarantee but depending on the nature of the damage, they may just save you the cost of a new replacement item if you're lucky!
Turn off the device: If it was on when it got wet, immediately turn it off. If it wasn't already on, don't try it yet or you can easily short your item out.
Rinse if off: If the moisture is from any kind of sticky or corrosive liquid like seawater, soda or beer, lightly rinse it with distilled water first, then tip and drain it and towel dry.
Keep it warm: If you think that water hasn't penetrated the outer case, place your item in a dry warm place overnight and resist the desire to turn it on for 24 hours. If it seems full of water, tip it up until all the water has drained.
If water has penetrated the outer case then immediately immerse the device in a drying agent kit. Failing that, another recognised method is to immerse your device into a bag of uncooked dry rice and sealing it up for two days. This can help take the moisture out from the inside of your item. After at least two days, attempt to turn it on again. If your item doesn't work yet, change the rice and give it another couple of days.
The Educational Apps page on this website contains information on apps which we feel could be of benefit to learning in the classroom. Scoilnet also host a database of apps which are deemed to beneficial to a 1:1 solution.
Drag and drop is by far the easiest method to transfer content to your tablet. To do this plug your tablet into your PC via the supplied USB cable. It should be recognized immediately by your PC. Open ‘My Computer’ and you will see your tablet in the list. Double click the icon then double click ‘Internal Storage’ and you will see the file structure of your device. Now you just need to drag the content that you want from the folder on your PC to your tablet. For ease of content management in the library, we recommend that you put video files in the Video folder, music files in the Music folder and image files in the Pictures folder.
When you plug your tablet into your PC over the USB cable it should be recognized immediately (or after about 30 seconds if it’s the first time you have plugged it into that PC) in ‘My Computer’ and no drivers should be asked of you. If it is not recognized (or if it is asking for drivers) it could be: - Because your PC does not have Windows Media Player 11 or higher. You will need to install it (or update it to 11) from Microsoft or from Windows Update. - Because the tablet is in USB debugging mode. You will need to switch off USB debugging from Apps/ Settings /Developer options/uncheck the box marked USB debugging. (ADB USB debugging mode is what is used by developers to see how apps are working on the device)
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